We’re Here to Help
Browse through our frequently asked questions to find quick answers. Still need assistance? We’re just a message away.
FAQs
Shipping & Delivery
How long does it take to ship my order?
Orders typically ship within 2–5 business days. Delivery time depends on your location and shipping method chosen at checkout.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. Shipping fees and delivery times vary depending on your location.
Can I track my order?
Yes, once your order ships, you’ll receive a tracking number via email to monitor its progress.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached. Please visit our Return Policy Page for detailed instructions.
How do I request a refund?
If your return is approved, refunds will be issued to your original payment method. Processing typically takes 5–7 business days.
What if my item is damaged or defective?
If your item arrives damaged, please contact us immediately. We’ll arrange a replacement or full refund.
Orders & Payments
Can I change my order after it’s been placed?
We process orders quickly, so changes are not always possible. Contact us within 24 hours, and we’ll do our best to assist.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods through Shopify Payments.
What if my item is damaged or defective?
If your item arrives damaged, please contact us immediately. We’ll arrange a replacement or full refund.
Product Information
Are your products true to size?
We provide size guides for each product. If you're unsure about sizing, feel free to contact us for personalized assistance.
Do you restock sold-out items?
Restocks depend on product availability from our suppliers. If you’d like to be notified when an item is back in stock, please sign up for our email notifications.
Account & Support
Do I need an account to make a purchase?
You can check out as a guest, but creating an account will allow you to track orders, save shipping details, and receive exclusive offers.
How can I contact customer support?
You can reach us via our Contact Us page, or by emailing info@livinggratitudes.com
We aim to respond within 24–48 hours.
Can’t find what you’re looking for?
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