Shipping policy

Shipping Policy

We aim to process and deliver every order as efficiently as possible while maintaining the quality and reliability you expect from Living Gratitudes.

 

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Please note that processing time is separate from shipping time.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.

 

 

Estimated Shipping Times

Delivery times may vary depending on your location.

Typical delivery estimates are:

  • 5–7 business days for some regions
  • 7–10 business days for most deliveries
  • Up to 14 business days for certain locations

Shipping times displayed on our website are estimated delivery windows and should not be considered guaranteed delivery dates.

 

 

Possible Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside of our control, including:

  • Customs processing for international shipments
  • Carrier delays
  • Weather conditions
  • Transportation disruptions
  • High seasonal demand

While these situations are uncommon, they may extend delivery times beyond the estimated timeframe.

 

Tracking Your Order

Once your order has shipped, you will receive a tracking number so you can monitor your delivery.

Tracking information is provided by the shipping carrier and may take 24–48 hours to become available after shipment.

 

Delivery Responsibility

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the customer.

If you experience an issue with a delivered package, please contact us. We will assist by:

  • Helping locate the package
  • Opening an investigation with the shipping carrier where appropriate
  • Working toward a fair and reasonable resolution

 

Address Accuracy

Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.

We cannot be held responsible for packages delivered to the address provided at the time of purchase.

If you notice an error in your shipping address, please contact us as soon as possible.

Email: support@livinggratitudes.com
WhatsApp: https://wa.me/447311494561

While we will do our best to update your address before dispatch, we cannot guarantee changes once an order has entered processing.

 

Refused or Unclaimed Packages

If a package is refused, left unclaimed, or returned due to an incorrect or incomplete address provided by the customer, any return shipping costs or carrier fees may be deducted from the refund where applicable.

 

Lost or Delayed Packages

If your order has not arrived within the expected delivery timeframe, please contact our support team.

We will investigate the shipment with the carrier and work to resolve the issue as quickly as possible.

 

 

Fraud Prevention & Order Verification

To help protect our customers and prevent fraudulent transactions, Living Gratitudes reserves the right to cancel, delay, or request additional verification for any order flagged by our fraud prevention system.

 

 

Contact Before Filing a Dispute

If you experience any issues with your order or delivery, please contact our support team before initiating a payment dispute or chargeback.

 

Most shipping-related concerns can be resolved quickly through direct communication.

 

Contact Us

Email: support@livinggratitudes.com

WhatsApp: https://wa.me/447311494561