Refund policy
Refund & Return Policy
We want every order to reach you in perfect condition. If something isn't right, our support team is here to help resolve it quickly and fairly.
Overview
We offer a 30-day return window from the date your item is delivered. To be eligible for a return, your item must be unused, unworn, in its original condition, with tags attached and in its original packaging. Proof of purchase (order number or receipt) is required for all returns.
To begin a return request, contact us at:
📧 Support@livinggratitudes.com
💬 WhatsApp — Loven: +44 7311 494561
-- wa.me/447311494561
Message us on WhatsApp for faster return processing.
Returns sent without prior approval will not be accepted or processed.
1. Wrong Size, Variant or Change of Mind
If you ordered the wrong size, selected the wrong variant, or simply changed your mind:
You may request a return or exchange within 30 days of delivery
Return shipping costs are the customer's responsibility
Original shipping costs are non-refundable
Once we receive and inspect the returned item, we will process either an exchange or a refund to your original payment method.
To speed things up, you may also place a new order for the correct item and return the original for a refund once received.
2. Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos or video so we can verify the issue.
📧 Support@livinggratitudes.com
💬 WhatsApp — Loven: +44 7311 494561
-- wa.me/447311494561
Message us on WhatsApp for faster return processing.
Once verified, we will offer one of the following:
- A replacement at no cost to you, or
- A full refund or store credit depending on the situation
Return shipping for damaged or defective items is covered by us.
3. Exchanges
We accept exchanges for size changes, variant changes, and product swaps. Return shipping costs are the customer's responsibility. Once the returned item is received and inspected, your replacement will be shipped promptly.
4. Return Shipping Address
Once your return is approved, send your item to:
88 Vickers Court, London, N17 9FS, United Kingdom
Please do not ship any returns before contacting us and receiving return authorisation. Unauthorised returns may not be accepted.
If the cost of international return shipping exceeds 50% of the product value, our support team may offer an alternative resolution such as:
- A replacement shipment
- A partial refund
- A keep-the-item resolution
5. Delivery Issues
Once a package is marked as delivered by the carrier, responsibility transfers to the customer. If you experience a delivery issue, contact us and we will assist by opening an investigation with the carrier and working toward a fair resolution.
📧 Support@livinggratitudes.com
💬 WhatsApp — Loven: +44 7311 494561
-- wa.me/447311494561
6. Non-Returnable Items
The following items cannot be returned:
- Custom or personalised products
- Opened personal care or hygiene items
- Gift cards
If you're unsure whether your item qualifies, contact us before sending anything back.
📧 Support@livinggratitudes.com
💬 WhatsApp — Loven: +44 7311 494561
-- wa.me/447311494561
7. Sale & Promotional Items
Items purchased on sale or during a promotion may be eligible for a replacement, store credit, or refund if found to be defective or damaged. Eligibility is determined upon inspection.
8. Refund Processing
Once we receive and inspect your return, we will notify you whether your refund has been approved or declined. Approved refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the amount.
If more than 15 business days have passed since your refund was approved, contact us at:
📧 Support@livinggratitudes.com
💬 WhatsApp — Loven: +44 7311 494561
-- wa.me/447311494561
Refunds may be declined if the item has been used, damaged through misuse, or returned without its original packaging or components.
9. Contact Us Before Filing a Dispute
We are committed to resolving every issue quickly and fairly. If you experience any problem with your order, please reach out to our support team first before initiating a chargeback or payment dispute with your bank.
Our team can assist with delivery issues, damaged or defective products, exchanges, returns, and refund requests — and most issues are resolved without the need for a dispute.
📧 Support@livinggratitudes.com
💬 WhatsApp — Loven: +44 7311 494561
-- wa.me/447311494561
Message us on WhatsApp for faster return processing.
By completing a purchase with our store, you agree to contact our support team and allow us the opportunity to resolve any issue before initiating a chargeback or payment dispute.