Refund policy

We offer a 30-day return window from the date your item is delivered.

Our goal is always to work with customers to reach a fair and reasonable resolution, and our support team will do their best to assist you promptly.

To be eligible for a return:

  • The item must be unused and in the same condition received.
  • The item must be in its original packaging.
  • You must provide proof of purchase (order number or receipt).

To begin a return request, please contact us:

Email: support@livinggratitudes.com
WhatsApp: https://wa.me/447311494561

 

Returns sent without prior approval will not be accepted or processed.

 

1. Incorrect Size, Variant, or Change of Mind

If you ordered the wrong size, selected the wrong variant, or changed your mind:

  • You may request a return or exchange within 30 days of delivery.
  • Customers are responsible for return shipping costs.
  • Original shipping costs are non-refundable.

 

Once we receive and inspect the returned item, we will process either:

  • An exchange, or
  • A refund to your original payment method, if eligible.

 

To speed up exchanges, customers may also:

  • Place a new order for the correct item.
  • Return the original product for a refund once received.

 

2. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after receiving it.

 

If your item is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 48 hours of delivery and include photos or a video so we can verify the issue.

 

Once verified, we will provide one of the following solutions:

  • A replacement product at no additional cost, or
  • A refund or store credit, depending on the situation.

Our goal is always to resolve these issues quickly and fairly.

 

3. Exchanges

We accept exchanges for:

  • Size changes
  • Variant changes
  • Product swaps

 

Customers are responsible for the cost of shipping the item back to us.

 

Once the returned item has been received and inspected, the replacement item will be shipped.

 

Return Shipping Address

 

Approved returns should be sent to:

Recipient: Conso
88 Vickers Court,
London,
ENG N17 9FS,
United Kingdom.
Phone: +44 7311 494561

 

Important:
Please do not ship any returns before contacting Living Gratitudes and receiving return authorization. Unauthorized returns may not be processed.

 

If the cost of international return shipping exceeds 50% of the product value, our support team may offer an alternative resolution such as:

  • A replacement shipment
  • A partial refund
  • A keep-the-item resolution

This allows us to provide fair and practical solutions for both parties.

 

4. Delivery Issues

Once a package is marked as delivered by the shipping carrier, responsibility transfers to the customer.

 

If you experience a delivery issue, please contact us and we will assist by:

  • Opening an investigation with the shipping carrier
  • Helping locate the package
  • Working toward a reasonable resolution

Customers agree to contact our support team before initiating any chargeback or payment dispute so we can help resolve the issue quickly.

 

5. Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized products
  • Opened personal care or beauty items
  • Hazardous materials or flammable liquids
  • Gift cards

If you are unsure whether your item qualifies, please contact us before sending it back.

 

6. Sale & Promotional Items

Items purchased during a sale or promotion may be eligible for:

  • A replacement
  • Store credit
  • A refund if found to be defective or damaged

 

Refund eligibility depends on the condition of the item and the outcome of the inspection.

 

 

7. Refund Processing

Once we receive and inspect your return:

  • We will notify you whether your refund has been approved or declined.
  • Approved refunds will be issued to your original payment method.

Refunds may be declined if:

  • The item has been used.
  • The item has been damaged due to misuse.
  • The item is missing its original packaging or components.

Please allow 5–15 business days for your bank or credit card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us:

 

Email: support@livinggratitudes.com
WhatsApp: https://wa.me/447311494561

 

8. Contact Us Before Filing a Dispute

At Living Gratitudes, we are committed to resolving any issues quickly and fairly.

 

If you experience a problem with your order, please contact our support team first so we can investigate and provide a suitable solution.

 

Our team is available to assist with:

  • Delivery issues
  • Damaged or defective products
  • Exchanges or returns
  • Refund requests

Most issues can be resolved quickly without the need for a payment dispute.

By completing a purchase with Living Gratitudes, you agree to contact our support team and allow us the opportunity to resolve the issue before initiating a chargeback or payment dispute with your bank or credit card provider.